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Frequently Asked Questions

What's your location? Can I pick up?

We're an online-only plant store with no physical location, pick-up area, or depot.

Instead, we deliver plants straight from top-quality growers. These growers aren’t open to the public, so pick-ups aren’t possible, usually due to their own health and safety policies.

When will my delivery arrive?

Orders are delivered within 2-7 business days.

We typically deliver on Wednesdays, Thursdays, and Fridays, depending on your location. You'll receive an email with an estimated delivery day.

During busy periods, delivery times may be longer, and we’ll keep you informed of any delays. If we’re unable to deliver your order ourselves, we may use a delivery service. In this case, your contact details may be shared with them.

Please note that if we use this delivery service, they are only able to deliver to the property boundary. If you provide delivery instructions, we'll do our best to pass them along.

What if I'm not home to receive delivery?

No worries at all. Many of our customer's aren't home during weekdays when we deliver, so we'll reach out to you beforehand by email (check your junk mail!), to work out a suitable spot to leave your plants in.

Do you offer free delivery?

Yes!

We offer free delivery on orders over $249 to Brisbane and Sunshine Coast
(Zone 1 & 2)

And free delivery on orders over $399 to Gold Coast and Ipswich (Zone 3).

Where do you get the plants from?

We source our plants from top-quality wholesale growers, primarily based on the Sunshine Coast and Gold Coast.

All our plants come from Australian-owned and operated nurseries, ensuring they’re professionally grown to the highest retail standards.
Learn more about our growers here.

We're so certain of the quality, that Our Guarantee covers if your plant dies within 30 days of delivery, we'll replace it.

Will the plants I order look exactly the same as in the photos?

With over 400 plants in our catalogue, taking photos of every single one would be a massive task! Instead, our photos show an average representation of each plant.

Depending on the season, the plant you receive may be bushier or slimmer than what’s pictured. But rest assured, we always choose the healthiest, best-looking plants available at the time of your order.

We're so confident in the quality of the plants, that if you're not happy about the quality upon delivery, we'll take them back and provide a full refund.
And if your plant dies within 30 days of delivery, we will replace it. That's our 30-Day Quality Guarantee.

Delivery Pricing and Postcodes

What are the delivery postcodes and delivery prices?

Zone 1 ($35 or free for orders over $249):

Brisbane Suburbs:
4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4030, 4031, 4032, 4034, 4036, 4051, 4059, 4060, 4061, 4064, 4065

Moreton Bay Suburbs:
4019, 4020, 4021, 4022, 4035, 4037, 4053, 4054, 4055, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4507, 4508, 4509, 4510, 4511, 4512, 4513, 4514, 4516, 4520, 4521

Sunshine Coast Region:
4517, 4518, 4519, 4550, 4551, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4564, 4572, 4575, 4562, 4573


Zone 2 ($39 or free for orders over $249):

Brisbane Suburbs:
4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4115, 4116, 4120, 4121, 4122, 4151, 4152, 4153, 4154, 4155, 4156, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179

Logan Suburbs:
4114, 4117, 4118, 4119, 4123, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133

Redland Bay Suburbs:
4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165

Noosa Region:
4563, 4565, 4566, 4567, 4568, 4569, 4571

Sunshine Coast Region:
4552


Zone 3 ($85 or free for orders over $399):

Ipswich Suburbs:
4124, 4300, 4301, 4303, 4304, 4305, 4306

Gold Coast Metro Suburbs:

4205, 4207, 4208, 4209, 4210, 4212, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4224, 4226, 4227, 4229, 4230


Zone 4 ($95):

Gold Coast Outer and Scenic Rim Region:
4211, 4213, 4223, 4225, 4228, 4270, 4271, 4272, 4275, 4280, 4285, 4287, 4307, 4309, 4310, 4340, 4346

Gympie Region:
4570, 4574

Zone 5 ($150):

Toowoomba / Lockyer Valley Region:
4311, 4341, 4342, 4343, 4344, 4345, 4347, 4350, 4352, 4353, 4354, 4355, 4356, 4357, 4358, 4359, 4360, 4361, 4363, 4364, 4400, 4401, 4402, 4403, 4404, 4407, 4614


Zone 6 (*$150 - $420):

Northern NSW:
2463, 2464, 2466, 2473, 2477, 2478, 2479, 2480, 2481, 2483, 2485, 2487, 2488, 2489

*Orders up to $999 = $150
*Orders between $1,000-$1,999 = $280
*Orders $2,000 upwards = $420


We can arrange delivery outside the standard delivery zones at an extra cost. Please contact us for a quote.

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